Terms & Conditions


PLEASE READ THE FOLLOWING TERMS & CONDITIONS (“TERMS”) OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of https://eshop.vtsgroup.com/india (the “Site”) agree that access to and use of this Site is subject to the following terms and conditions and other applicable law.

USER AGREEMENT

VTS TF Air Systems Pvt. Ltd., User Agreement (the "Agreement") is entered into among you (or "User", means all individuals or entities who register, log in, use or browse our Services), VTS TF Air Systems Pvt. Ltd., and our operational cooperators (hereinafter referred to as "Cooperator"), with respect to https://eshop.vtsgroup.com/india (hereinafter referred to as "Site") and the products and services (hereinafter referred to as "Services") of VTS TF Air Systems Pvt. Ltd..

Please read this Agreement carefully, including the terms of Disclaimer of Warranty, Limitation of Liability, and Rights and Limitations, and choose to accept or not to accept this Agreement (minors should read this Agreement accompanied by legal guardian). VTS TF Air Systems Pvt. Ltd. may suspend or stop providing our Services to you if you do not comply with our terms or policies. By your registration, login, usage of the Services or other actions, you acknowledge that you have read and understood, and agree to accept and be bound by the terms and conditions of this Agreement.

Before proceeding to register on, access, use or download the Services please read this Agreement and the Privacy Policy. If you do not agree to these, you will not be able to register on, access or use the Services. By selecting the "I have read and agree to the Privacy Policy” and “I have read and agreed to the Terms and Conditions" option, you signify your acceptance of this Agreement (as amended from time to time), and agree to be bound by them

for as long as you are using or accessing the Services. IF YOU DO NOT SELECT THE "I have read and agree to the Privacy Policy” and “I have read and agreed to the Terms and Conditions" OPTION YOU WILL NOT BE PERMITTED TO REGISTER ON, ACCESS OR USE THE SERVICES.

In the event we update or otherwise change the user agreement, we shall notify you of such updates which shall become effective from the date of notification. You can log in on our webpage at any time to check the latest Agreement. If you cannot accept any content that we have changed, you may withdraw your consent and cease to avail of the Services.

TERMS OF USAGE OF OUR SERVICES;

You may visit the Site without registration. However, you need a VTS TF Air Systems Pvt. Ltd. Account (“Account”) and to provide relevant personal information on the registration webpage in order to access the Services. You can delete or suspend your account under the instructions of the Site, and we will keep or delete your Account based on this Agreement.

You hereby commit and undertake the following:

* You understand and agree that the Site is an application service product. You shall take full responsibilities for the authenticity, legality, accuracy and validity of your registration information; You shall also be responsible for updating any changes in your registration information to keep it up to date; You shall not post any information in the name of others; you shall not use registered Accounts maliciously; otherwise, we reserve the right to suspend the Services and you shall fully bear all legal liability. We do not accept any responsibility or liability for any claims or loss arising from your actions.

* You shall use the Site and Services in accordance with all applicable laws and take all responsibility for activities under your registered Accounts, including your statements and any loss or damage that may directly or indirectly arise from your statements. ;

* You have the obligation to take good care of the registration information on the Site and are responsible for all your activities on the Site. You must immediately notify VTS TF Air Systems Pvt. Ltd. if you find any illegal or unauthorized activities. VTS TF Air Systems Pvt. Ltd. will not be liable for damages or losses arising from a User’s non-compliance with any of the provision(s) above;

* All your comments on the Site are public information that any third party has access to. Any statement posted on the Site will be deemed as public information, and a User should bear legal liability for the same. If you do not want any third party to have access to your statements, please do not post them on the Site.

You shall also understand and hereby acknowledge the following:

* You accept that we may change, suspend, restrict, terminate or revoke the rights of our Services at any time without notice;

* We may include advertisements, etc. in our Services. You agree to the display of advertisements and other events from us or our related parties or Cooperators while enjoying our Services;

* We have the right to suspend, at our sole discretion or determination, delete any content that violates the laws and regulations in any jurisdiction or the terms of this Agreement; that infringes, prejudices, threatens any right or safety; or that impersonates others. We also retain the right to take legal action, including but not limited to removing any illegal or infringing content, suspending the registration of violators and reporting relevant information to relevant authorities based on the applicable laws and regulations.

* When you shop on the Site, you can only modify any of the following information for maintaining the Account’s safety: your name, address and phone number. If you need any help, please call customer service using the phone number you put in the order. Any call from any number other than in the order requires confirmation.

DELIVERY TERMS

WING - Air Curtain transportation cost will be borne by VTS TF Air Systems Pvt. Ltd.

In case of Ventus S-type air handling units, the purchaser shall be liable to pay the transportation cost on to pay basis.

PRIVACY POLICY

All information provided by you will be governed by the terms of the Privacy Policy. The terms of the Privacy Policy forms part of this Agreement, and will be binding on you at all times.

RIGHTS LIMITATIONS AND RESTRICTIONS

You shall not sell, lease, transfer, release or make other commercial use of the content from the Site or VTS TF Air Systems Pvt. Ltd., products and services (including but not limited to the content or the advertisements or sponsored content); You agree not to: (i) scrape or attempt to scrape or extract any data on the Site, including information provided by third parties, (ii) use the Services for any monitoring, benchmarking or throttling or any other purposes that may impair the performance or functionality of the Site or the Services, or (iii) access or attempt to access any content available on the Site by any means other than through the interface provided by VTS TF Air Systems Pvt. Ltd..

You shall not visit the Site or use VTS TF Air Systems Pvt. Ltd. Services to establish similar or competitive services; Unless expressly prescribed by laws, you shall not copy, publish, download, change, translate, merge, decompose, and paste or decompile etc. any part of the Site or VTS TF Air Systems Pvt. Ltd. Services (including but not limited to the content or the advertisements or sponsored content) in any manner;

You shall not use the Site or VTS TF Air Systems Pvt. Ltd. Services to engage in any behavior or activity stated below: Upload or release virus, worm, and malware to damage or change computer system or data; Collect the information or data of other users, such as email address, without authorization; Disable network connection of the Site, make the Site to over handle, interrupt or undermine the website server and connection in other ways; Attempt to visit the Site our server or the Site connection without authorization; Interrupt or undermine other users' normal use of the VTS TF Air Systems Pvt. Ltd. Services.

LIABILITY FOR OUR SERVICES

You agree to use the Site or Services harmlessly and to indemnify VTS TF Air Systems Pvt. Ltd. against any lawsuit, complaint, loss, damage, responsibility, cost and fees (including but not limited to counsel fees) from any third party claims caused by your use of the Site or Services, your User Content, your violation of this Agreement or any law, rules or regulations or the rights of a third party, or any fraudulent act on your part.

VTS TF Air Systems Pvt. Ltd. reserves the exclusive right to defend and the right to claim for compensation.

You will not unilaterally reconcile when you and VTS TF Air Systems Pvt. Ltd. jointly file a lawsuit against any third party without written consent from VTS TF Air Systems Pvt. Ltd.. VTS TF Air Systems Pvt. Ltd. will reasonably notify you of such lawsuit or action at law.

Under no circumstances VTS TF Air Systems Pvt. Ltd. will bear any indirect, consequential, exemplary, incidental, exceptional or punitive compensation results from this Agreement.

DISCLAIMER OF WARRANTY

VTS TF Air Systems Pvt. Ltd. will not be responsible for the accuracy, completeness, reliability, fitness, availability or relevance of any information on the Site and Services. VTS TF Air Systems Pvt. Ltd. will not bear any legal liability under circumstances stated below:

* Providing your personal information in accordance with local regulations and government request;

* Disclosure of private information caused by your negligent actions;

* Any circumstances caused by suspension, breakdown and so on that result from reasons beyond VTS TF Air Systems Pvt. Ltd.’s reasonable control including, without limitation, from

hacking, virus invasions, blockings due to illegal and harassing content, government control or any other reasons related to network, technique, communication line and information security management;

* Losses to the users because of any third party, such as the communication line breakdown, technical problems, the network and computer breakdown, and other cases of force majeure;

* Risks from threat, defamation, offensive or illegal information that are caused through the Site or VTS TF Air Systems Pvt. Ltd. products and Services;

* Any psychological or physical damage and economic losses when you interact with others through the Site or Services.

Under no circumstances shall VTS TF Air Systems Pvt. Ltd. bear any responsibility for any indirect, consequential, exemplary, incidental, exceptional or punitive damages, including profit losses, loss of reputation, goodwill, business opportunities, data or other intangible losses or be liable for any loss or damages of any kind whatsoever arising out of the use of or inability to use VTS TF Air Systems Pvt. Ltd.,’s Services. In spite of the provisions in this Agreement, the responsibilities we bear will not exceed the fees (if any) you pay for VTS TF Air Systems Pvt. Ltd. Services during your registration period, for any reason or in any manner.

VTS TF Air Systems Pvt. Ltd. also disclaims any and all liability for the acts, omissions and conducts of any third parties in connection with or related to the use of the Services. VTS TF Air Systems Pvt. Ltd. will not be responsible or liable for any damages or losses resulting from any correspondence or business dealings with third-party service providers or advertisers or resulting from the presence of such advertisers on the Site.

MODIFICATION AND TERMINATION

MODIFIED TERMS

We may change or modify terms of this Agreement at any time, and will notify you through your email address or notifications on the Site. Your use of the Site and all other services of VTS TF Air Systems Pvt. Ltd. after modifications to the terms indicate that you agree to such changes;

VTS TF Air Systems Pvt. Ltd. reserves the right to modify, keep and suspend the Site and VTS TF Air Systems Pvt. Ltd. products and Services without notification from time to time; You agree that VTS TF Air Systems Pvt. Ltd. shall not be liable for changing, reserving or suspending the Site and VTS TF Air Systems Pvt. Ltd. products and Services, or for any actions taken by other third parties.

TERMINATION

This Agreement becomes valid on your first access of the Site and stays valid during your use of the Site and VTS TF Air Systems Pvt. Ltd. products and Services, until terminated in accordance with this Agreement.

We may restrict your right to access the Site, Services, and your Account; and/or terminate this Agreement at any time without notice, if we believe you violate our acceptable policies or other terms of this Agreement.

Once this Agreement is terminated, your Accounts and your right to use the Site and VTS TF Air Systems Pvt. Ltd. products and Services will also be terminated. You should understand this means your User Content will be removed from our database. VTS TF Air Systems Pvt. Ltd. will not take any responsibility for terminating this Agreement, including terminating your Account and removing your User Content.

Any revised version of the Site, updates or other changes of the VTS TF Air Systems Pvt. Ltd. Services will be covered by this Agreement.

ADDITIONAL TERMS

FEEDBACK

Your suggestion to VTS TF Air Systems Pvt. Ltd. (“Feedback”) is regarded as transferring all rights in such Feedback; VTS TF Air Systems Pvt. Ltd. has the right to use the Feedback in any appropriate method. We also consider this feedback unclassified and non-exclusive.

INDEPENDENCE

If some provisions of this Agreement cannot be applied for some reasons, they will be revised to apply legally; and other provisions remain applicable.

INTEGRALITY

This Agreement (including the Privacy Policy) is the ultimate, integral and exclusive agreement between you and VTS TF Air Systems Pvt. Ltd., in relation to any matter relating to the Site and VTS TF Air Systems Pvt. Ltd. products and services.

The title of each paragraph is written only for the convenience of reading and does not have any legal or contractual obligations.

Without written consent from VTS TF Air Systems Pvt. Ltd., you cannot transfer the rights and obligations stated in this Agreement. Any behavior or activity violates the provision about such a transfer attempt is invalid.

CONTACT US

Address: VTS TF Air Systems Pvt. Ltd. Survey No. 13/1, Kanekal Village

Vagata Post, Hoskote Taluk,

Bangalore Rural Disrict,

Bangalore – 560067.

Karnataka, India.

Tel:+91 80 48526681 / 49574632 E-mail: eshop-india@vtsgroup.com

LIMITED WARRANTY STATEMENT

This limited warranty shall apply to VTS TF Air Systems Pvt. Ltd. products. VTS TF Air Systems Pvt. Ltd. shall provide free of charge replacement services within the warranty period.

WING COLD AIR CURTAINS LIMITED WARRANTY

Item Warranty Period Scope of Warranty Warranty Support Document

Cold Air

Curtains 2 year Replacement Invoice No.

The Limited Warranty starts from the date of Invoice.

The Limited Warranty starts from the date of Invoice. During the warranty period, if any accessory defect is inspected and confirmed by a VTS TF Air Systems Pvt. Ltd. authorized service center, a free replacement service shall be provided.

1. This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by VTS TF Air Systems Pvt. Ltd. or VTS TF Air Systems Pvt. Ltd. authorized service centers.

2. VTS TF Air Systems Pvt. Ltd. may conduct diagnostic tests on customer’s products to identify the causes of failures/defects.

3. Prior to contacting a VTS TF Air Systems Pvt. Ltd. service agent, please ensure the following information is at hand:

  • Model or Product serial number.
  • Customer’s full address and contact information.
  • Purchase order number, a copy of the customer’s original invoice/receipt.

4. This warranty does not cover the following cases:

  • If the product serial number altered, and/or tampered. If any accessory or external part of the product is missing.
  • Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.
  • Any other circumstances that are contradictory or are not in compliance with business ethics.

5. Manufacturing warranty applies on:

  • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.

6. VTS TF Air Systems Pvt. Ltd. will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below. Repair of "Out of Warranty" products shall be separately quoted by the VTS TF Air Systems Pvt. Ltd. service center and respective service shall be provided upon service fee payment.

  • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, damage caused by misuse, alternation, failure to comply with product manual, and so on.
  • Invalid warranty
  • Expired warranty

Luggage

VTS TF Air Systems Pvt. Ltd. hereby provides Pan India Warranty on select items for a period of 2 year from the date of purchase against material manufacturing defects only. After the expiry of the period, user can still avail of this repair facility, by paying for the same.

What is covered under manufacturing warranty?

* 10 day replacement policy for any manufacturing related issues.

* In case of manufacturing related issues post 10 days of purchase till warranty period (2 year). a. Customer needs to report to the seller. d. Customer Support team arranges for a new replacement,

The Warranty, however, is subject to the following conditions:

* The defective piece must be delivered by the user at his/ her /its/ own cost to the company's nearest sales service centre, the details whereof can be obtained by contacting the Company on company’s site: https://eshop.vtsgroup.com/india/?route=information/contact

* Online purchase, customer needs to furnish the invoice to avail the warranty.

This Warranty is not valid for:

* Damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components/accessories, normal wear and tear, exposure to extreme heat and temperature, solvents, acids and exposure to rain/water.

* The Company will undertake replace the defective piece at its own discretion and its decision as to the nature of the defects and applicability of this Warranty, is final.

* In the interest of product up-gradation, the Company is free to change its products specification without notice. In case spares

for given models are not available, the Company may at its discretion, offer an equivalent model at a special rate.

* Any disputes arising out of the applicability / usage of this Warranty card is subject to Bengaluru jurisdiction only.

* The Company's liability for damages shall be restricted only upto repair/replacement of the defective piece and in no event and under no circumstances it shall exceed the price paid (after discounts, if any) by the customer to the Company for the damaged piece stated in the invoice/cash memo.

* This Warranty excludes every condition/warranty liability not expressly set out herein.

For more details, please call VTS TF Air Systems Pvt. Ltd.

hotline: +91 80 48526681 / 49574632